Crisp
Unified business messaging platform for customer support, sales, and marketing automation.
What is Crisp?
Crisp is a comprehensive business messaging platform designed to unify sales, marketing, and customer support. By providing a centralized shared inbox, it allows companies to manage inquiries from various channels—including live chat, email, WhatsApp, and social media—in one smart dashboard. Leveraging powerful crisp AI features, the platform offers automated workflows, chatbots, and advanced CRM integrations to streamline communication. Businesses can also utilize the crisp marketplace to connect with tools like Zapier and Shopify, making it a highly flexible solution for scaling customer success operations.
Category
Best Crisp use cases by task, role, industry, and platform
These use cases show where Crisp fits best, ranked by fit score before popularity or pricing.
Crisp Pricing Plans
Compare Crisp free options, Crisp paid pricing plans, and usage notes before you choose the best way to use this AI tool in 2026.
Free, Mini from $45/mo, Essentials from $95/mo, and Plus from $295/mo.
For solopreneurs, includes 2 seats, 100 user profiles, shared inbox, and chat widget.
For early-stage companies, includes 4 seats, 5,000 user profiles, and extended integrations like Slack and Messenger.
For small companies, includes 10 seats, 50,000 user profiles, AI training, and advanced omnichannel features.
For medium businesses, includes 20+ seats, 200,000 user profiles, advanced AI, and custom analytics.
Pricing updated:Jun 11, 2026
Crisp AI Features
Crisp Pros and Cons
Pros
- Flat pricing per workspace rather than per agent
- Unified interface for all communication channels
- Robust automation and AI capabilities
- Easy integration with major CRM and e-commerce platforms
Limitations
- Advanced AI and specific integrations are limited to higher-tier plans
- Large-scale enterprises may require custom onboarding for specific needs