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Document360 2.0

AI-powered knowledge base software for customer self-service and team collaboration.

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Intro

What is Document360 2.0?

Document360 (also referred to as document 360 or doc360) is an AI-powered knowledge bases software designed to help businesses build a comprehensive public or private knowledge base. As organizations search for robust google doc alternatives online free of clutter, Document360 serves as a professional kb software to create user guides, standard operating procedure documents, and developer portals. It is often compared to platforms like gitbook, confluence, and madcap flare because of its structured categorization. It provides modern teams with ai supported product documentation, driven by its interactive AI assistant Eddy, making it a prominent example of iia más usadas en empresas looking to streamline information. It allows technical writers and product engineers to maintain up-to-date documentation release IT software and publish manuals seamlessly.

Document360 2.0 at a glance
Starts with a 14-day free trial, contact sales for plan pricing94K monthly visitsPaid access

Category

AI Knowledge BaseAI SOP
Best For

Best Document360 2.0 use cases by task, role, industry, and platform

These use cases show where Document360 2.0 fits best, ranked by fit score before popularity or pricing.

Knowledge Base ManagementOrganize, update, tag, and structure internal company documents and customer-facing help articles to ensure information remains accurate.98SOP CreationStandardize business procedures by documenting step-by-step guides, training manuals, and operational workflows for teams.95Document ManagementOrganize, index, categorize, and retrieve digital files to streamline collaborative workflows and maintain secure data storage.95Document CreationTeams turn document creation requests, notes into drafts, summaries for daily work.95User Documentation GenerationCreate user manuals, help center articles, installation guides, and release notes from structured product inputs.92API Documentation ManagementOrganize, update, and standardize technical reference guides and developer portals to ensure accurate integration steps.90AI SearchGather information, summarize web sources, extract key data, and answer complex research queries efficiently.90
Pricing

Document360 2.0 Pricing Plans

Compare Document360 2.0 free options, Document360 2.0 paid pricing plans, and usage notes before you choose the best way to use this AI tool in 2026.

Starts with a 14-day free trial, contact sales for plan pricing

Contact for Pricing

Designed for growing teams needing robust documentation tools. Includes custom domains, multilingual support, and a block editor.

Contact for Pricing

Designed for mid-sized businesses. Adds the knowledge base widget, ticket deflector, and the Eddy AI search assistant.

Contact for Pricing

Designed for large organizations requiring advanced security, auditing, and sandbox environments.

Pricing updated:Jun 12, 2026

Features

Document360 2.0 AI Features

AI-powered search assistant (Eddy) to answer user queriesMarkdown and WYSIWYG block editors for content creationPublic and private knowledge base optionsMultilingual content support with built-in translationComprehensive API documentation managerAdvanced analytics and user engagement trackingWorkflow management with customized review remindersThird-party integrations with Slack, Microsoft Teams, Zendesk, and Freshdesk
Pros & Cons

Document360 2.0 Pros and Cons

Pros

  • Streamlines content creation using structured workspaces and templates
  • Reduces support ticket volume by offering reliable self-service help
  • Robust version control system to track changes over time
  • Highly customizable design options including custom CSS and JavaScript

Limitations

  • Advanced compliance tools and custom email domains require higher tiers
  • Some integrations and extensions are restricted to specific plans

Document360 2.0 FAQ

Document360 provides a complete platform for software documentation, helping teams organize code guidelines, best practices, and standard operating procedure articles in a unified, collaborative location.

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