Gorgias: Best AI Tool for AI Sales Assistant, Latest Features & Pricing Plans 2026

Intro

What is Gorgias?

Gorgias is a conversational AI platform designed specifically for ecommerce businesses to consolidate customer support and drive sales. Often searched as georgias, the platform integrates deeply with online stores to centralize interactions across email, social media, voice, SMS, and gorgias chat. By utilizing features powered by gorgias ai, such as the gorgias ai agent, merchants can automate a significant portion of routine support inquiries, allowing human agents to focus on complex tasks. It serves as a modern alternative to traditional helpdesks like zendesk, allowing support teams to manage and edit orders directly within the support dashboard.

Gorgias at a glance

Starts at $10/mo, with annual plans from $50/mo2.5M monthly visitsPaid access

Best Gorgias use cases by task, role, industry, and platform

These use cases show where Gorgias fits best, ranked by fit score before popularity or pricing.

Customer Service AutomationCustomer service automation can qualify requests, draft outreach, summarize conversations, and prepare next-step follow-ups.98 Customer Support SolutionsCustomer support solutions helps teams resolve customer history, ticket notes, call reasons, and escalation paths into practical review notes.95 Sales AutomationSales automation can qualify requests, draft outreach, summarize conversations, and prepare next-step follow-ups.85

Pricing

Gorgias Pricing Plans

Compare Gorgias free options, Gorgias paid pricing plans, and usage notes before you choose the best way to use this AI tool in 2026.

Starts at $10/mo, with annual plans from $50/mo

$10 per month

Includes 50 helpdesk tickets per month. Overage tickets cost $0.40 per ticket. Up to 3 user seats.

$50 to $60 per month

Includes 300 helpdesk tickets per month. Annual plan is $50/mo, monthly is $60/mo. Overage tickets cost $40 per 100 tickets. Up to 500 user seats.

$300 to $360 per month

Includes 2,000 helpdesk tickets per month. Annual plan is $300/mo, monthly is $360/mo. Overage tickets cost $36 per 100 tickets. Up to 500 user seats.

$750 to $900 per month

Includes 5,000 helpdesk tickets per month. Annual plan is $750/mo, monthly is $900/mo. Overage tickets cost $36 per 100 tickets. Up to 500 user seats.

Custom Pricing

Custom ticket volume and custom overage options tailored to large scale operations.

Pricing updated:Jun 11, 2026

Features

Gorgias AI Features

Omnichannel integration consolidating Email, Live Chat, Social Media, Voice, and SMSGorgias AI Agent to automate routine customer inquiriesOne-click actions to edit, refund, or duplicate orders directly from the customer sidebarPre-built automation rules, autoresponders, and customizable macrosRobust analytics reporting on support metrics, response times, and support-driven revenue

Pros & Cons

Gorgias Pros and Cons

Pros

Deep integration with Shopify, BigCommerce, Magento, and WooCommerce
Centralized workspace reduces the need to switch tabs between systems
Automates up to 60% of common customer support tickets using AI
Flexible ticket management system with unlimited user seats on standard plans

Limitations

AI automation features require an add-on subscription
Starter plan is restricted in features and only available on monthly billing

Gorgias FAQ

Unlike zendesk, which is built for broad helpdesk use cases, gorgias is specifically tailored for ecommerce platforms. It displays rich customer data and order history directly beside chat tickets, enabling support agents to perform actions like refunds and exchanges without leaving the interface.

Alternatives

Gorgias

What is Gorgias?

Category

Best Gorgias use cases by task, role, industry, and platform

Gorgias Pricing Plans

Gorgias AI Features

Gorgias Pros and Cons

Pros

Limitations

Gorgias FAQ

How does Gorgias compare to general helpdesks like Zendesk?

Where can I review the costs and plans for Gorgias?

Are there automated chat solutions available on the platform?

How do I join the Gorgias company team?

Gorgias alternatives and similar AI tools