Rep AI: Sales Concierge for eCommerce
AI sales concierge and customer service chatbot optimized for Shopify stores.
What is Rep AI: Sales Concierge for eCommerce?
Rep AI (also recognized as repai, hellorep ai, or rep ia) is an ai supportive ecommerce tool built as a native ai customer service shopify solution. The platform manages sales and support through a unique dual-AI architecture. It utilizes a behavioral detection engine rep ai (also called the rep ai detection engine) to proactively intercept shoppers who are about to leave, serving as a powerful proactive ai. At the same time, its generative AI handles customer queries like an interactive product finder search engine inside the chat. This rep agentic commerce system assists with pre-sales guidance, order modifications, and cart rescue. As showcased in vush stimulation news case studies, brands have boosted conversions by 10% using the rep ai. In addition to driving sales, it functions as a comprehensive option for ai costumer support ecommerce, helping merchants automate post-purchase requests.
Best Rep AI: Sales Concierge for eCommerce use cases by task, role, industry, and platform
These use cases show where Rep AI: Sales Concierge for eCommerce fits best, ranked by fit score before popularity or pricing.
Rep AI: Sales Concierge for eCommerce Pricing Plans
Compare Rep AI: Sales Concierge for eCommerce free options, Rep AI: Sales Concierge for eCommerce paid pricing plans, and usage notes before you choose the best way to use this AI tool in 2026.
Starts at $39/mo, with a 30-day free trial
Basic entry plan scaling upwards based on monthly visitors and product catalog size.
Focuses on proactive conversational selling, cart rescue, and product search. Also available on a Pay-as-you-grow plan at $12 per 1,000 visitors.
Focuses on customer service automation, managing tickets, order status, returns, and integrations with helpdesks like Gorgias.
Combines both the AI Sales Assistant and AI Support Agent features into a single suite.
Pricing updated:Jun 12, 2026
Rep AI: Sales Concierge for eCommerce AI Features
Rep AI: Sales Concierge for eCommerce Pros and Cons
Pros
- Combines proactive behavioral prompts with generative customer service
- Handles the entire shopping experience from query to checkout in-chat
- Includes a 30-day free trial and a 60-day money-back guarantee for 5x ROI
- Robust data insights tracking shopper behaviors and exit reasons
Limitations
- Currently restricted to Shopify stores, with other platforms still in development
- Large product catalogs require initial processing time for the AI to learn