Tiledesk
Open-source platform combining live chat and AI chatbots for multichannel support.
What is Tiledesk?
Tiledesk is an all-in-one customer communication platform that lets you combine free live chat with open-source chatbots to boost ROI. As an Italy-based, fully GDPR-compliant conversational platform, it functions as a visual tile desk where companies can automate business workflows and customer support using autonomous AI agents. The tiledesk open source system requirements are designed to give users complete control over their data, functioning as a powerful intercom opensource alternative. Tiledesk ia features allow you to build an advanced tiletaskh ai bot to manage inquiries across channels like web, Facebook Messenger for unified message delivery, and WhatsApp. To manage usage effectively, teams can use an ai token counter or ai token calculator to monitor the complexity of conversational requests within the platform.
Category
Best Tiledesk use cases by task, role, industry, and platform
These use cases show where Tiledesk fits best, ranked by fit score before popularity or pricing.
Tiledesk Pricing Plans
Compare Tiledesk free options, Tiledesk paid pricing plans, and usage notes before you choose the best way to use this AI tool in 2026.
Starts at €41/mo
Includes 1 user, 800 conversations per month, 5 AI Agents, basic AI automation, and email support.
Billed yearly. Includes 1 user, 800 conversations per month, 5 AI Agents, basic AI automation, and email support.
Includes 3 users, 3,000 conversations per month, 20 AI Agents, advanced AI workflows, and priority support.
Billed yearly. Includes 3 users, 3,000 conversations per month, 20 AI Agents, advanced AI workflows, and priority support.
Includes 5 users, 5,000 conversations per month, 50 AI Agents, built-in AI automation, and dedicated support.
Billed yearly. Includes 5 users, 5,000 conversations per month, 50 AI Agents, built-in AI automation, and dedicated support.
For large-scale organizations needing unlimited users, conversations, and AI agents alongside SLA support and an account manager.
Pricing updated:Jun 12, 2026
Tiledesk AI Features
Tiledesk Pros and Cons
Pros
- Open-source core architecture prevents vendor lock-in
- Fully GDPR-compliant with robust security and Single Sign-On (SSO) integration
- Offers a 14-day free trial with no credit card required
- Reduces ticket volumes by up to 70% through automated customer resolution
Limitations
- Exceeding plan limits turns off AI bot capabilities until limits are increased
- Connecting WhatsApp Business may incur extra charges from Meta based on message templates