cyara.com

What is cyara.com?

Cyara is an AI-led customer experience (CX) transformation platform provider designed to automate, optimize, and assure the complete customer journey. Operating as a leading CX software suite, the Cyara tool offers automated contact center testing and end-to-end monitoring across multiple communication channels including voice, digital, and AI. By simulating customer interactions from the user's perspective, it checks complex setups like IVR routing (the systems handling "customer service directing press 1 press 2 what is it" queries) and optimizes omnichannel communication paths. Key parts of its platform integrate solutions like Cyara Botium (or Botium Box) for advanced conversational AI testing, which helps organizations conduct a survey to assess chatbot metrics or analyze performance variations such as NLP chatbots vs LLM chatbots. Furthermore, the platform incorporates specialized capabilities like Cyara Voice Assure (bolstered by its Spearline and testRTC acquisitions) to perform voice quality testing using metrics like PESQ, as well as features like Cyara's Pulse monitoring and Call Explorer to ensure reliable, high-quality, and continuous customer journey validation.