Dialpad: Best AI Tool for AI Sales Assistant, Latest Features & Pricing Plans 2026

Intro

What is Dialpad?

Dialpad (frequently searched as dial pad or misspelled as dailpad) is an AI-powered customer communications platform. Built as an alternative to traditional telecommunication systems like ringcentral (also written as ring central), vonage, and aircall, it provides businesses with robust calling, messaging, and virtual meeting capabilities. It enables users to secure a dedicated virtual phone number and configure tailored workflows using the developer-friendly dialpad api, making it straightforward to integrate into modern business environments.

Dialpad at a glance

Starts at $15/user/month2.3M monthly visitsPaid access

Best Dialpad use cases by task, role, industry, and platform

These use cases show where Dialpad fits best, ranked by fit score before popularity or pricing.

CommunicationCommunication organizes messages, documents into organized tasks, status summaries during administration, coordination.98 Phone CallsPhone calls helps teams route customer history, ticket notes, call reasons, and escalation paths into practical review notes.98 Outbound and Inbound CallingSales and support teams turn lead notes, call outcomes into call briefs, reply drafts for pipeline, service.95 Customer Support SolutionsCustomer support solutions helps teams resolve customer history, ticket notes, call reasons, and escalation paths into practical review notes.95 Customer Service AutomationCustomer service automation can qualify requests, draft outreach, summarize conversations, and prepare next-step follow-ups.90 MeetingsPrepare agendas, capture decisions, summarize discussions, and assign follow-up tasks after meetings.90 Sales AutomationSales automation can qualify requests, draft outreach, summarize conversations, and prepare next-step follow-ups.85

Pricing

Dialpad Pricing Plans

Compare Dialpad free options, Dialpad paid pricing plans, and usage notes before you choose the best way to use this AI tool in 2026.

Starts at $15/user/month

$15/user/month (billed annually)

$27/user/month if billed monthly. Includes unlimited calling, AI-powered meetings, real-time transcripts, and Google Workspace integration.

$25/user/month (billed annually)

$35/user/month if billed monthly. Minimum of 3 seats. Adds Salesforce, HubSpot, and MS Teams integrations, 24/7 phone support, and multi-office management.

Contact for pricing

Minimum of 100 seats. Adds SSO, advanced user access controls, and unlimited office locations.

$80/agent/month (billed annually)

$95/agent/month if billed monthly. Includes IVR, ACD, call recording, screen recording, and 24/7 standard support.

$39/user/month (billed annually)

$49/user/month if billed monthly. Includes advanced call controls, call transcription, and CRM integrations.

Pricing updated:Jun 11, 2026

Features

Dialpad AI Features

AI-powered real-time transcription and instant meeting summaries (Ai Recaps)Unified communications across voice, video meetings, and messagingOmnichannel contact center support with AI-driven agent coachingComprehensive app ecosystem with native CRM integrations (Salesforce, HubSpot, Zendesk)Robust security and privacy controls including SSO and HIPAA compliance

Pros & Cons

Dialpad Pros and Cons

Pros

Built-in AI provides real-time transcription, sentiment analysis, and coaching cards
Native integrations with top business tools and custom API capabilities
Unified app experience accessible on desktop, mobile, and desk phones
Offers a 14-day free trial for Dialpad Connect

Limitations

Standard plan limits users to a single office location
Certain advanced integrations and 24/7 phone support require upgrading from the entry tier

Dialpad FAQ

Yes, Dialpad supports porting for existing local and toll-free numbers, making it easy to transition from legacy providers like aircall, vonage, or ring central.

Alternatives

Dialpad

What is Dialpad?

Category

Best Dialpad use cases by task, role, industry, and platform

Dialpad Pricing Plans

Dialpad AI Features

Dialpad Pros and Cons

Pros

Limitations

Dialpad FAQ

Can I migrate my existing virtual phone number from other systems to Dialpad?

Where can I access my account and manage settings?

Is there a developer option to build custom integrations?

Dialpad alternatives and similar AI tools