eDesk
AI-powered help desk software consolidating customer support for eCommerce.
What is eDesk?
eDesk is an AI-powered help desk software built specifically for eCommerce merchants to consolidate their customer support operations. By unifying support tickets and order data from multiple sales channels, it serves as an alternative to tools like gorgias. The platform integrates directly with marketplaces and platforms such as mirakl, Amazon, eBay, and Shopify, allowing merchants to handle customer inquiries from one central location. To support modern omnichannel communication, it also connects with messaging channels through edesk whatsapp. Online sellers can easily manage their support queue by accessing the dashboard via the edesk login page.
Best eDesk use cases by task, role, industry, and platform
These use cases show where eDesk fits best, ranked by fit score before popularity or pricing.
eDesk Pricing Plans
Compare eDesk free options, eDesk paid pricing plans, and usage notes before you choose the best way to use this AI tool in 2026.
Starts at $39/mo (billed annually) or $49/mo (billed monthly)
Includes 1 online store/marketplace, centralized support workspace, social messaging, Live Chat, and rule-based automations.
Includes 1 online store/marketplace, centralized support workspace, social messaging, Live Chat, and rule-based automations.
Includes everything in Essential, plus 5 online stores/marketplaces, performance reports, CSAT surveys, and third-party ticket collaboration.
Includes everything in Essential, plus 5 online stores/marketplaces, performance reports, CSAT surveys, and third-party ticket collaboration.
Includes everything in Growth, plus 10 online stores/marketplaces, detailed reporting extracts, custom roles, API access, and custom fields.
Includes everything in Growth, plus 10 online stores/marketplaces, detailed reporting extracts, custom roles, API access, and custom fields.
Tailored for large organizations. Includes unlimited stores/marketplaces, JSON extracts for BI, multi-brand workflows, and a dedicated account manager.
Automate customer resolutions with zero human intervention. Add-on available for any plan.
Adds AI features like summaries, classifications, and suggested responses. Monthly billing option available at $39/user/month.
Language translation features. Monthly billing option available at $21/user/month.
Automated review requests. Monthly billing option available at $109/account/month.
Pricing updated:Jun 11, 2026
eDesk AI Features
eDesk Pros and Cons
Pros
- Native integrations with over 300 eCommerce platforms and marketplaces
- Unified view of customer, order, and shipping details inside tickets
- No credit card required for the 14-day free trial
- Supports 24/7 automated support with AI-driven chatbots
Limitations
- Lower-tier plans have limitations on the number of connected stores
- Several key AI and feedback features require separate paid add-ons
- No refunds are provided for cancellations or mid-cycle downgrades