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Hiver

AI-powered customer service platform for omnichannel and Gmail-native support.

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Intro

What is Hiver?

Hiver is an AI-powered customer service platform built to manage complex support operations by unifying channels like email, live chat, Slack, and voice into one workspace. Unlike traditional helpdesks such as Front, Hiver provides an AI-native omnichannel platform as well as a Gmail-native helpdesk. It enables teams to automate workflows, build an extensive Hiver knowledge base for self-service support, and leverage agentic AI to resolve requests end-to-end directly where customer interactions begin.

Hiver at a glance
Free, Growth from $25/user/month154K monthly visitsHas free access

Category

AI Customer ServiceAI Chatbot
Best For

Best Hiver use cases by task, role, industry, and platform

These use cases show where Hiver fits best, ranked by fit score before popularity or pricing.

Customer Service AutomationCustomer service automation can qualify requests, draft outreach, summarize conversations, and prepare next-step follow-ups.98Customer Support AutomationStreamline response workflows, resolve common user inquiries instantly, and organize incoming support tickets to reduce agent handling time.98Email ManagementSort inboxes, summarize threads, draft replies, and track follow-ups for email management.95TicketingManage customer support logs, organize incoming requests, route issues to specialists, and track resolution progress efficiently.95Workflow AutomationMap processes, define triggers, connect tasks, and document outcomes for workflow automation.95ChatbotsSales and support teams turn lead notes, call outcomes into call briefs, reply drafts for pipeline, service.92Customer ExperienceCustomer experience organizes customer questions, service context, reply guidance, and escalation notes across interactions.85
Pricing

Hiver Pricing Plans

Compare Hiver free options, Hiver paid pricing plans, and usage notes before you choose the best way to use this AI tool in 2026.

Free, Growth from $25/user/month

$0

Free forever. For teams just getting started with customer service. Includes shared inbox, ticketing, email, chat, help center channels, and 24/7 support.

$25/user/month

Billed annually ($35 monthly). For small teams to deliver multi-channel support. Includes AI Agents, AI Copilot, rule-based automations, round robin assignment, and pre-built analytics.

$55/user/month

Billed annually ($65 monthly). For teams looking to transform support. Includes customer portal, Slack channel, SLAs, CSAT surveys, advanced analytics, premium integrations, and API access.

$85/user/month

Billed annually ($95 monthly). For teams looking for advanced features. Includes AI QA, AI Insights, skill-based routing, custom objects, personal to shared inbox rules, SSO, and HIPAA compliance.

Pricing updated:Jun 27, 2026

Features

Hiver AI Features

Omnichannel inbox unifying email, chat, Slack, and voiceAgentic AI Agents for multi-step, multi-system orchestrationAI Copilot for drafted replies and context surfacingAutomated Hiver knowledge base and customer portalRule-based and round-robin automated routing workflowAdvanced analytics, CSAT tracking, and custom dashboards
Pros & Cons

Hiver Pros and Cons

Pros

  • Deep integration with Gmail-native environments
  • Robust AI functionalities including automated workflows and AI QA
  • Saves significant handling time with powerful orchestration tools
  • Responsive and proactive customer support with free migration help

Limitations

  • Advanced AI analytics and insights features are restricted to higher tiers
  • Certain advanced features like AI Knowledge Hub and Customer Intelligence are listed as coming soon

Hiver FAQ

Hiver pricing features a Free forever plan for teams just getting started with basic ticketing, alongside structured tiers: Growth ($25/user/month billed annually), Pro ($55/user/month billed annually), and Elite ($85/user/month billed annually).

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