Kayako
AI-powered help desk and automated ticketing customer support platform.
What is Kayako?
Kayako is an AI help desk and customer support platform built to optimize company workflows and automate repetitive support tickets. Functioning either as a standalone AI helpdesk or as an AI layer on top of existing software, the Kayako ticketing system streamlines internal help desk management, internal IT support desk routines, and e-commerce customer service. Acting as an efficient customer support software, it assists businesses looking for a robust manychat alternative or a step up from typical crisp alternatives by delivering automated resolutions, managing a shared inbox, and enhancing live chat collaboration.
Category
Best Kayako use cases by task, role, industry, and platform
These use cases show where Kayako fits best, ranked by fit score before popularity or pricing.
Kayako Pricing Plans
Compare Kayako free options, Kayako paid pricing plans, and usage notes before you choose the best way to use this AI tool in 2026.
Contact for Pricing
Includes advanced ticketing system, unlimited AI suggested responses, knowledge base audit, self-learning mode, multiple chatbots & customer channels, API access, and integrations. Savings of $120 per agent when billed yearly.
Includes everything in Essential plus fully autonomous resolutions, ticket summaries, audio file transcriptions, multilingual content, powerful reporting, and customizable branding.
Pricing updated:Jun 11, 2026
Kayako AI Features
Kayako Pros and Cons
Pros
- Substantially reduces agent ticket volume and operational costs
- Achieves higher autonomous solve-rates and first-contact resolution rates
- Effortless setup without requiring complex IT configurations or migrations
- Provides seamless integration with custom-built support platforms
Limitations
- Pricing plans require users to book a call for specific price points
- Advanced features like audio transcription and reporting are locked behind the Enterprise tier