Free plan available

Responso

Unified multi-channel customer support system with advanced automation tools for e-commerce sellers.

Visitresponso.com
Intro

What is Responso?

Resposno (often searched as reponso, respondo, or responos) is a unified customer support helpdesk designed for e-commerce businesses. Unlike platforms like zendesk, edesk, or octadesk, this system connects all customer communication from multiple marketplaces, online stores, and social media channels into a single panel. Users can manage email accounts through responso gmail, and keep track of customer inquiries on major channels like erli resposno and responso amazon. E-commerce merchants can set up specialized tools such as the autoresponder allegro responso or the empik responso autoresponder to reduce response times and protect seller ratings. Responso also provides automated workflows, like responso autoamtyczne odpwoiedzi na zwroty (automated replies to returns), and is developing features like the responso asystent ai to assist customer service teams.

Responso at a glance
Free, Standard from £16/mo per agent204K monthly visitsHas free access
Pricing

Responso Pricing Plans

Compare Responso free options, Responso paid pricing plans, and usage notes before you choose the best way to use this AI tool in 2026.

Free, Standard from £16/mo per agent

£0 per month

Includes 25 messages/month, 1 automatic action, AI support for 25 messages, 2 GB disk space, and 3-week conversation history.

£16 per month (billed annually) or £18 per month (billed monthly)

Unlimited messages, integrations, automatic actions, and tickets. Includes 10 GB disk space, text proofreader, 2FA, and AI support for 60 messages/month.

£35 per month (billed annually) or £39 per month (billed monthly)

All Standard features plus Translator, API access, plan customization, 30 GB disk space, and AI support for 300 messages/month.

Pricing updated:Jun 11, 2026

Features

Responso AI Features

Multi-channel communication management (marketplaces, social media, e-shops, emails)Intelligent autoresponder for multiple platforms to optimize response timesAutomated workflows and ticket routing to specific agentsReturns and complaints module with automated customer formsAI support (using GPT-4) for generating context-aware message draftsAgent efficiency statistics, reports, heatmaps, and SLA trackingTwo-factor authentication, text proofreader, and translation features
Pros & Cons

Responso Pros and Cons

Pros

  • Consolidates customer queries from over 20 marketplaces and platforms
  • Reduces merchant response times using automatic triggers and autoresponders
  • Offers a free plan for low-volume or starting e-commerce sellers
  • 14-day trial of the Standard plan requires no credit card details

Limitations

  • Free plan restricts outgoing messages to 25 per month
  • Messages sync only every 2 hours on the Free plan

Responso FAQ

Responso integrates with major marketplaces like Amazon, Allegro, eBay, Kaufland, and Erli, online store platforms like Shopify, WooCommerce, and PrestaShop, as well as communication channels like whatsapp business via the official api whatsapp, and olx ogłoszenia.