SearchUnify
Unified cognitive search platform optimizing enterprise support, self-service, and insights.
What is SearchUnify?
SearchUnify, powered by Grazitti Interactive, is a leading enterprise search and unified cognitive platform designed to optimize customer support and self-service strategies. Based in Mountain View, California, this AI-powered platform breaks down data silos by connecting disparate content sources with over 50 out-of-the-box connectors, including SharePoint, Jira, and Salesforce. It functions as an intelligent insights engine that utilizes advanced natural language processing features, machine learning algorithms, and hybrid search settings to deliver personalization at scale. By offering solutions like cognitive search, search query classification, and customer sentiment analytics, SearchUnify empowers organizations to transform customer experiences and boost operational efficiency across diverse sectors such as high-tech, healthcare, and manufacturing.
Best SearchUnify use cases by task, role, industry, and platform
These use cases show where SearchUnify fits best, ranked by fit score before popularity or pricing.
SearchUnify Pricing Plans
Compare SearchUnify free options, SearchUnify paid pricing plans, and usage notes before you choose the best way to use this AI tool in 2026.
Contact for Pricing
Pricing updated:Jun 12, 2026
SearchUnify AI Features
SearchUnify Pros and Cons
Pros
- Substantially improves First Call Resolution (FCR) and reduces Average Handle Time (AHT).
- Robust data safety standards that combat the full spectrum of data threats and attacks.
- Out-of-the-box connectors seamlessly integrate with major platforms like Salesforce, Zendesk, Dynamics 365, and ServiceNow.
- Accelerates knowledge-centered support (KCS) workflows with automated documentation apps like Knowbler.
Limitations
- May require complex configuration when linking API clients or managing secure platform authentications.
- Pricing plans and specific application package tiers are not transparently listed on the public website.