Sendbird
Omnichannel AI customer support platform with free integrated ticketing.
What is Sendbird?
Sendbird (frequently searched in Korea as 센드버드 or 샌드버드) is an enterprise-grade customer communication platform designed to help businesses automate support utilizing agentic AI. Through its customizable agent builder, organizations can construct, test, and manage digital workers to automate interactions across web, mobile, social media, SMS, and email. It is engineered for companies seeking the best ai answering capabilities to handle common queries while managing costs. Additionally, the platform integrates with Sendbird Desk to provide ticketing workflows without charging per-agent seat fees, which helps optimize overall sendbird pricing structures.
Best Sendbird use cases by task, role, industry, and platform
These use cases show where Sendbird fits best, ranked by fit score before popularity or pricing.
Sendbird Pricing Plans
Compare Sendbird free options, Sendbird paid pricing plans, and usage notes before you choose the best way to use this AI tool in 2026.
Consumption-based custom pricing, contact sales for a quote
Flexible, consumption-based pricing tailored to your organization's conversation volume. Includes Sendbird Desk ticketing system at no extra per-agent fee.
Pricing updated:Jun 11, 2026
Sendbird AI Features
Sendbird Pros and Cons
Pros
- Includes a full-featured ticketing system (Sendbird Desk) at no extra cost per human agent
- Comprehensive omnichannel support keeps conversation threads continuous across platforms
- Strong compliance standards including HIPAA, GDPR, and CCPA to safeguard sensitive data
- Transparent AI auditing allows visibility into the agent's decision-making processes
Limitations
- No standard fixed-rate pricing tiers shown; requires contacting sales for a custom consumption quote
- No self-service free trial option available directly on the AI customer service plan page