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Free plan available

Thena

AI customer support platform for B2B teams managing multi-channel ticketing.

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Intro

What is Thena?

Thena is an AI-powered customer support and service platform built specifically for modern B2B teams to streamline external communication channels. Operating seamlessly across platforms like Slack, MS Teams, Discord, Web chat, and Email, it effectively acts as a hubspot slack bidirectional help desk. Thena helps businesses treat Slack as a CRM, converting messy customer chat rooms into organized ticketing systems with AI-driven capabilities like ticket detection, summaries, and automated tagging. Whether you are wondering how to extract slack messages, looking for a client tracker slack template, or deploying advanced autoreplies slack integrations, Thena unifies all customer messages and team internal threads into a structured, enterprise-grade ticketing window.

Thena at a glance
Free, Standard from $79/user/month15K monthly visitsHas free access

Category

AI Customer ServiceAI Response Generator
Best For

Best Thena use cases by task, role, industry, and platform

These use cases show where Thena fits best, ranked by fit score before popularity or pricing.

TicketingManage customer support logs, organize incoming requests, route issues to specialists, and track resolution progress efficiently.98Customer Service AutomationCustomer service automation can qualify requests, draft outreach, summarize conversations, and prepare next-step follow-ups.98Customer Support SolutionsCustomer support solutions helps teams resolve customer history, ticket notes, call reasons, and escalation paths into practical review notes.95Workflow AutomationMap processes, define triggers, connect tasks, and document outcomes for workflow automation.85Customer ExperienceCustomer experience organizes customer questions, service context, reply guidance, and escalation notes across interactions.85AI Agent BuildingDesign, configure, and deploy automated digital assistants to handle repetitive workflows and connect multiple software applications.75
Pricing

Thena Pricing Plans

Compare Thena free options, Thena paid pricing plans, and usage notes before you choose the best way to use this AI tool in 2026.

Free, Standard from $79/user/month

$0/user/month

Up to 10 user seats, up to 1,000 tickets/month, Slack & email channels, account management, up to 2 help centers, baseline AI (detection, summaries, tagging, assistant).

$79/user/month

Billed annually. Everything in Free plus Web chat, Agent studio, MCP, APIs, and advanced AI features (auto-responses, co-pilot, powered workflows).

Contact for Pricing

Everything in Standard plus AI agent custom deployments, MS Teams integration, Enterprise APIs, and enterprise security features.

Pricing updated:Jun 12, 2026

Features

Thena AI Features

Omni-channel support unifying Slack, Discord, Email, MS Teams, and Web chat into one platformAutonomous AI capabilities including AI ticket detection, AI ticket summaries, AI tagging, and AI co-pilotMulti-persona ticketing with customizable boards and role-based controls (RBAC)Advanced workflow automation combining human and AI actionsModel Context Protocol (MCP) server integration including custom AI agent studioRobust analytics with real-time performance insights and CSAT trackingEnterprise-grade security features and dedicated account management tools
Pros & Cons

Thena Pros and Cons

Pros

  • Bakes AI capabilities like auto-summaries and tagging into every single tier, including the free plan
  • Excellent multi-channel coverage for modern B2B stacks, especially deep Slack and MS Teams integration
  • Highly customizable routing logic, team boards, and custom fields to match internal processes

Limitations

  • The Free tier limits users to Slack & email channels only and caps help centers at 2
  • MS Teams channel and advanced AI agent custom deployments are locked behind the Enterprise tier
  • Standard plan requires annual billing which may restrict flexibility for very small teams

Thena FAQ

The Free plan costs $0/user/month and supports up to 10 user seats and 1,000 tickets/month. It includes Slack & email channels, account management, up to 2 help centers, and baseline AI features like AI ticket detection, AI ticket summaries, AI tagging, and an AI assistant.

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