Unthread
AI-powered support ticketing and inbox automation system built entirely within Slack.
What is Unthread?
Unthread is an AI-powered support ticketing system for slack that allows companies to scale up their slack customer support. Operating as a Slack inbox, the unthread app automatically tracks, prioritizes, and routes conversations in shared channels. It provides slack automated responses and suggests replies to support representatives based on past requests and synced knowledgebase articles. In addition to Slack-native chats, Unthread integrates with email to sync a shared inbox directly into your workspace. Whether used for external client support or as an internal IT help desk, the platform helps teams organize, collaborate on, and resolve tickets. Case studies, such as the one featured on unthread.io lemonade, show how organizations have automated a substantial portion of their incoming tickets using these features.
Best Unthread use cases by task, role, industry, and platform
These use cases show where Unthread fits best, ranked by fit score before popularity or pricing.
Unthread Pricing Plans
Compare Unthread free options, Unthread paid pricing plans, and usage notes before you choose the best way to use this AI tool in 2026.
Free, Paid plans start at $50/agent/mo
Free to use for your first channel with basic features.
Requires a minimum of 5 seats. Includes conversation tracking, SLAs, Slack Inbox access, basic integrations, and up to 100 conversations per month.
Requires a minimum of 5 seats. Includes everything in Basic, plus unlimited conversations, multiple email inboxes, in-app live chat, knowledgebase sync, and CRM integrations.
Requires a minimum of 5 seats, billed annually. Includes basic tracking, SLAs, and dedicated Slack support channel.
Requires a minimum of 5 seats, billed annually. Includes everything in Basic plus unlimited conversations, CRM integrations, and NPS/CSAT surveys.
Custom plans for high-volume accounts. Includes custom integrations, single sign-on (SSO), HIPAA compliance, and a dedicated hosting environment.
Pricing updated:Jun 12, 2026
Unthread AI Features
Unthread Pros and Cons
Pros
- Allows support teams to operate entirely within Slack without switching apps
- Automates conversation tagging and routing using AI
- Integrates multiple communication channels (Slack, email, and live website chat)
- Helps prevent SLA breaches with automated warning alerts
Limitations
- Standard monthly plans require a minimum of 5 seats
- Growth and Enterprise features require contacting sales