Paid tool

Yuma

AI customer support automation platform for ecommerce businesses.

Visityuma.ai
Intro

What is Yuma?

yuma ai (also known as yuma.ai or yuma ecom, and sometimes misspelled as yoma ai) is an autonomous customer support platform. As a rising yuma startup that has garnered notice in the tech ecosystem for its yuma ai levée de fonds, the company (often searched in French as yuma ia) was co-founded by specialists including hector satre yuma. Designed specifically for ai costumer support ecommerce, the system integrates directly into existing helpdesks. In comparisons such as gorgias vs native automation tools, Yuma offers deeper automated actions, positioning itself alongside competitors like sierra ai and ada ai. It operates natively as yuma.ai shopify, providing automated resolutions for prominent brands like glossier yuma and yuma clove. It also serves as an ai review response rengerator in trustpilot to manage brand feedback, utilizing advanced yuma auto pilots to execute complex operations. Merchants looking at alternatives might wonder is yuma ai similar to gominimal ai, but Yuma's distinct value lies in its deep merchant workflow integrations.

Yuma at a glance
Starts at $350/mo36K monthly visitsPaid access
Pricing

Yuma Pricing Plans

Compare Yuma free options, Yuma paid pricing plans, and usage notes before you choose the best way to use this AI tool in 2026.

Starts at $350/mo

$350/month

Includes 500 automated resolutions per month. Features unlimited tickets, dedicated support, and a 30-day free trial. Extra resolutions are billed at $1.50 each.

$650/month

Includes 1,000 automated resolutions per month. Features unlimited tickets, dedicated support, and a 30-day free trial. Extra resolutions are billed at $1.40 each.

$900/month

Includes 1,500 automated resolutions per month. Features unlimited tickets, dedicated support, and a 30-day free trial. Extra resolutions are billed at $1.30 each.

Custom Pricing

Tailor-made plans starting from 15,000 automated resolutions per year, with rates starting at $0.55 per resolution.

Pricing updated:Jun 12, 2026

Features

Yuma AI Features

Autonomous Resolution: Autonomously answers queries and resolves tickets without human agent intervention.Auto-Pilot Workflows: Executes backend actions like order edits, cancellations, and subscription updates.Agent Drafting Assistant: Provides a helpdesk widget to help human agents draft fast, accurate responses.Reputation Management: Automatically drafts replies to review platforms to handle feedback.Multilingual Support: Translates and communicates in multiple languages 24/7.
Pros & Cons

Yuma Pros and Cons

Pros

  • Integrates with popular ecommerce helpdesks (Gorgias, Zendesk, Kustomer)
  • Automates up to 40%+ of customer service tickets autonomously
  • Offers a 30-day free trial across standard pricing plans
  • Reduces first response times and operating costs

Limitations

  • Currently optimized primarily for Shopify merchants
  • Requires setup and initial data training to match brand voice

Yuma FAQ

Yuma currently integrates with Gorgias, Zendesk, and Kustomer. While a native yuma gladly integration is not actively listed on the primary integration directory, the platform regularly expands its support to new helpdesk software.