Best AI Tools for Contact Centers in 2026

Includes 1,000 monthly interactions, 1 custom AI assistant, 5 data sources, and support for 2 languages.

Includes 25,000 monthly interactions, 4 custom AI assistants, 15 data sources, support for 13 languages, and 2 custom email domains.

Designed for over 100,000 interactions. Features unlimited assistants, unlimited data sources, unlimited languages, custom integrations (Salesforce, Oracle, SharePoint), and premium security add-ons.

Free to get started. Includes 100 credits (monthly) / 12k credits (annual view), single editor, 1 workspace, 50 knowledge base sources per agent, 500 table rows, 2 agents, and 1 concurrent voice call.

Equivalent to $54/month (saves 10%). Includes 120k, 180k, or 240k credits per year, 1 workspace, 200 knowledge base sources per agent, 5000 table rows, up to 20 agents, and up to 5 concurrent voice calls.

Equivalent to $135/month (saves 10%). Includes 360k, 600k, or 1200k credits per year, 1 workspace, 5000 knowledge base sources per agent, 1M table rows, unlimited agents, priority support, and up to 15 concurrent voice calls.

Essential for small setups. Includes 2 users, 1000 minutes, 1000 texts, 14-day free trial, call recording, IVR, and basic integrations.

Ideal for large-scale operations. Includes unlimited users, unlimited minutes, unlimited texts, advanced call routing, and priority support. No trial available.

Flexible plans including month-to-month or discounted 1- and 2-year agreements tailored to seat count, features, and integrations.

For individuals looking for outbound dialer and live chat. Includes Unified Team Inbox, up to 100 CRM Contacts, limited outbound call access, and basic messaging channels.

Billed annually ($69 billed monthly). For growing teams handling high volumes. Includes everything in Starter, Unlimited CRM Contacts, 8 connected channels, unlimited call recordings, custom business hours, multi-level SLA, workflow automations, and IVR routing.

Designed for solo entrepreneurs. Includes unlimited talk and text, a linkedphone 2nd number mobile app, and access to all standard business features. Work from any location on one device.

Enables linking of up to 3 users to a main number, with each user receiving a dedicated number. Includes support for third-party integrations and advanced routing. Additional users can be added for $6.99 per month.

$27/user/month if billed monthly. Includes unlimited calling, AI-powered meetings, real-time transcripts, and Google Workspace integration.

Minimum of 100 seats. Adds SSO, advanced user access controls, and unlimited office locations.

$49/user/month if billed monthly. Includes advanced call controls, call transcription, and CRM integrations.

Includes ticketing platform, 1000+ API integrations, online support, analytics dashboard, contact management, SLA & TAT management, folder & queue management, and basic ticketing features.

Includes all Professional features plus a dedicated account manager, internal chat, email bot, social media bot, customer persona-based resolution, agent co-pilot, auto ticket summary, auto skillset, natural language querying (NLQ), and CX load predictions.